A visionary thought leader, customer experience strategist and two time author, Alex Allwood has published a new book for 2020, Customer Empathy: A radical intervention in customer experience management and design.
A leading authority on customer experience (CX), Alex inspires audiences to ‘feel with their customers’, understanding the customer’s experience, from their perspective. This is the power of customer empathy.
Utilising her dynamic ‘learn-by-doing’ technique, Alex enables audience members to switch on customer empathy; helping them to step into another person’s world and walk in their shoes.
Alex’s energetic technique uses customer empathy nudges, small and subtle prompts that inspire change, to get audiences involved in feeling and understanding customer experiences from a different point of view.
A master storyteller, Alex layers 20 years of insight, social commentary and case studies to deliver a powerful message that’s perfect for strengthening customer experience in Business to Business (B2B), Business to Customer (B2C) and Non-Profit organisations.
Alex’s customised conference keynotes, seminar presentations and workshops are described as ‘powerful, inspiring and actionable’. Alex will personally work with you to design a tailored presentation for small or large audiences that’s relevant and memorable.
